Shipping policy

Order processing takes 1-3 Business Days.

Once shipped, the package is guaranteed to arrive within 2-3 business days.

October Lane is not responsible for lost or stolen packages. If your package arrives damaged, you must let us know within 24 hours of delivery.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customers are responsible for being aware of and paying any customs fees and duties charged by your country. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  Alphalete cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.